Please note that USBank’s retiree portal is currently unavailable.
Should you have any changes you would like processed, (Address, direct deposit, or tax withholding)
please send to the CFRS via fax (704-626-7365),
US mail at 428 E. Fourth St, Suite 205, Charlotte, NC 28202,
or email as cfrs@charlottenc.gov.

Please be mindful to protect your banking or personal identifiable information via email.
Never include your full social security number on any of these forms.

Should you need a replacement 1099R for your tax filing,
please contact USBank at 800-843-2399. Please allow time for mailing.

If you would like to receive your payment stub via USMail for future payments,
please contact the CFRS office and request the consent form.

We apologize for any inconvenience.
Thank you, CFRS Staff